Month: November 2024

Posted on by HR Department

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Receptionist at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.  We are seeking a unique Full-Time Receptionist to join our team.   Under general supervision, represents facility as initial contact for prospective clients and the public. Answers telephones, greets, and routes walk-in guests and performs light clerical duties to support the daily business activities of the location. Acts as liaison between internal and external customers, ensuring all requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

  • Position requires the ability to work Monday through Friday, 8:00am – 5:00pm.
  • Unlock conference room 1 – 4 doors.
  • Check emails for updated event information.
  • Update desk system with event information.
  • Check for any notes left by Part-Time Event Receptionist that may have worked the night before or weekend and address any questions/issues.
  • Politely greet and screen guests entering the Stadium South Lobby.
  • Politely greet and direct all Texans guests up the stairs to the Texans offices.
  • Politely greet and direct all HCSCC guests to the HCSCC offices.
  • Be friendly and helpful to guests entering the South Lobby that may have questions and try to answer their questions as best as possible.
  • Courteously and professionally answer the telephone in a timely manner and be friendly and helpful with responding to questions from callers.
  • Create visitor badges with badge machine by scanning the guests’ driver’s license, or in a manner that is required by security.
  • Maintain an updated phone list not only for ASM Global, but HCSCC, Houston Livestock Show & Rodeo, Texans, and all other companies working at NRG Park.
  • Communicate any relevant event information for the Part-Time Event Receptionists that may be working in the South Lobby at night or over the weekend.
  • Answer and appropriately route incoming telephone calls.
  • Provide information to callers concerning events at NRG Park in a pleasant and helpful manner.
  • Record detailed messages from callers and/or visitors.
  • Receive all visitors at the reception area and extend general hospitality. Direct visitor to appropriate location and/or person.
  • Collect and distribute any deliveries and messages in a timely manner.
  • Type memos, correspondence, reports, and other documents as time permits.
  • Assist staff members with light clerical tasks, such as typing and mailings as time permits.
  • May perform other duties as assigned.

 

Supervisory Responsibilities    

  • Not applicable.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Use a multi-line telephone system to answer and transfer calls in a professional manner.
  • Operate other office equipment, including copier and fax machine.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.

 

Education and/or Experience        

  • High school diploma or GED.
  • (1) year related experience and/or training; or equivalent combination of education and experience.

 

Skills and Abilities

  • Convey strong verbal & interpersonal skills.
  • Must be exceedingly well organized.
  • Remain flexible and adjust to situations as they occur.
  • Must have strong problem solving and analytical skills.

 

Computer Skills

  • Operate and be proficient utilizing standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, Word, and PowerPoint.

 

Other Qualifications

  • Proven work experience as a Receptionist, Front Office Representative, or similar role.
  • Handle pressure associated with heavy volume telephone traffic to various departments.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; bending and reaching; talk and hear. This position may require work inside or outside of the building, as needed by events.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Receptionist-Stadium-South-Lobby_R100112999

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodation to complete the application process may contact the Human Resources Department at (832) 667-1803.

 

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.

Posted on by HR Department

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for Part-Time Operations Staff at NRG Park in Houston, Texas.  NRG is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.    We are seeking a unique Part-Time Operations Staff person to join our Operations team.   Under general supervision performs work as needed to clean, maintain, setup/teardown equipment and prepare for events at the facility.  Duties include skilled and semi-skilled tasks, which often require heavy lifting and a high degree of physical exertion.  Also, ensures all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

  • Participate in all aspects of the conversion process in preparation for events. Duties may include setting up and tearing down flooring, portable chairs, operable airwalls, stage barricades, staging, bike racks, turnstiles, tables, other furnishings and equipment.
  • Perform various duties to ensure the day-to-day operations of the facility are met. These duties include but are not limited to loading/unloading delivery trucks, transporting trash and waste to proper disposal areas.
  • Assist with pre/post event cleaning of operational equipment, but not limited to, sweeping, mopping, dusting, trash removal, vacuuming, spot cleaning and washing.
  • Perform repairs and maintenance tasks on equipment such as tables, chairs, staging, stage barricades, stage stairs, bike racks and retractable seating.
  • Report irregularities, discrepancies, damage of equipment and property, loss of property and equipment and safety concerns promptly to supervisor, manager and director.
  • May perform other duties as assigned.

 

Supervisory Responsibilities    

  • Not Applicable.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to perform manual labor for extended periods, often under unfavorable weather conditions.
  • Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.
  • Demonstrate knowledge of practices and procedures related to event set-up and conversions, typical methods and techniques for cleaning and maintaining the equipment and proper use and care of hand power tools.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Follow all policies/procedures, risk management, safety precautions, rules, regulations and emergency procedures established at the facility.
  • Ensuring and following safety measures and regulations for forklift operation.
  • Organize and prioritize work from event overviews and task lists to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Remain flexible and adjust to situations as they occur.
  • Perform manual labor for extended periods, often under unfavorable weather conditions.
  • Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays.

 

Education and/or Experience   

  • High School diploma or GED and one to three months related experience, or an equivalent combination of education and experience.

 

Skills and Abilities

  • Work independently, exercising judgement and initiative.
  • Work in a fast-paced environment.

 

Computer Skills  

  • Not Applicable.

 

Other Qualifications 

  • Be licensed to operate a motor vehicle in the United States is preferred.
  • Ability to properly train on and operate a sit-down Forklift preferred.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

  • Must perform strenuous physical duties, including lifting, carrying, moving and climbing with or without reasonable accommodations.
  • Must be able to lift 75lbs.
  • Must be able to stand and work on your feet for 8-10 hours a day.
  • Must be able to stretch and reach.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Operations-Staff_R100112927

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodations to complete the application process may contact the Human Resourced Department (832)667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor

Posted on by HR Department

Summary

ASM Global, the leader in privately managed public assembly facilities, has excellent and immediate openings for a Part-Time Ticket Seller at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.    We are seeking unique Part-Time Ticket Sellers to join our Box Office team.   Under direct supervision, the Ticket Seller processes single ticket sales, exchanges, and tax credits at the facility’s box office.  Also, acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

  • Process single ticket sales at the box office and assist with group sales when requested.
  • Answer questions concerning admission fees, fares, schedules, reservations, coming attractions and ticket policies.
  • Exchange tickets and process tax credits for box office patrons.
  • Balance all applicable transactions for the date of service and complete all necessary reports before departure.
  • Open cash and all monies, vouchers, coupons, or credit cards received during daily sales.
  • Keep a daily balance sheet of cash received and tickets sold in the form of a sales report.
  • Maintain a daily audit of all ticketed events.
  • Resolve customer ticket-related issues by researching ticketing accounts.
  • May perform other duties as assigned.

 

Supervisory Responsibilities    

  • Not applicable.

       

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Calculate mathematical computations and handle financial transactions rapidly and accurately in a fast-paced environment.
  • Possess understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
  • Follow all policies/procedures, risk management, safety precautions, rules, regulations, and emergency procedures established at the facility.
  • Demonstrate ability to carry out tasks in a reliable, productive, and expedient manner and be able to adhere to strict deadlines.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
  • Organize and prioritize work from event overviews and task lists to meeting deadlines.
  • Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Maintain a client service-oriented attitude.
  • Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

 

Education and/or Experience   

  • High School diploma or GED.
  • One to three months related experience and/or training; or an equivalent combination of education and experience.

 

Skills and Abilities

  • Work in a fast-paced environment.
  • Work independently, exercising judgement and initiative.
  • Remain flexible and adjust to situations as they occur.

 

Computer Skills  

  • Operate computerized ticketing system and standard office equipment.

 

Other Qualifications 

  • Cash handling/Ticket Box Office experience is preferred.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Ticket-Seller_R100112924

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodations to complete the application process may contact the Human Resourced Department (832)667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor

Posted on by HR Department

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Experience Coordinator at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.  We are seeking a unique Guest Experience Coordinator to join our Event Services team. The Guest Experience Coordinator, under direct supervision of the Guest Experience Manager, is responsible for thorough supervision, and coordination of direct personnel, subcontractors, and vendors. Responsible for providing positive solutions to any guest and/or staff challenges presented to them.  Also, acts as liaison between the facility and clients, ensuring all client’s requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

  • Assist Guest Experience Manager in interviewing, hiring, and training of Guest Experience staff.
  • Assist with scheduling and supervision of part-time event staff and event receptionists as requested per event.
  • Acts as the Guest Experience MOD for events as assigned.
  • During assigned events the Guest Experience Coordinator will provide positive solutions to any guest and/or staff challenges presented to them.
  • Respond to guest inquiries and customer service issues daily through both verbal and written communication.
  • Maintain and order all necessary supplies and materials for the department.
  • Respond to tour line inquiries within a reasonable amount of time. From these inquiries, schedule Guest Experience staff to execute these tours.
  • Maintain accurate records of all Lost and Found items.
  • Respond to telephone and email communications related to Lost and Found items.
  • Receive and screen telephone calls from guests and staff.
  • May perform other duties as assigned.

 

Supervisory Responsibilities    

  • Carries out supervisory responsibilities in accordance with all policies and applicable laws.
  • Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate a positive, customer service-oriented attitude always.

 

  • Must be a creative problem solver who can identify solutions and address both employee and guest concerns efficiently and professionally while remaining calm under pressure.
  • Passion for motivating and developing employees, as well as building relationships.
  • Possess knowledge of the principles of facility management, building operations and basic safety skills.
  • Coordinate and satisfy the requirements of multiple events occurring simultaneously.
  • Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Engage in decisions related to crowd management in a prompt and decisive manner during crisis situations.
  • Work independently, exercising judgment and initiative.
  • Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
  • Good written, verbal and computer skills.
  • Organize and prioritize work to meet deadlines.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Pleasant and helpful telephone demeanor when assisting guests, clients, and staff.
  • Ability to work flexible hours based on events, including evenings, weekends, and holidays, as needed.

 

Education and/or Experience   

  • Bachelor’s degree from an accredited four-year college or university.
  • One (1) to two (2) years related experience and/or training, or an equivalent combination of education or experience.
  • Minimum of 2 years clerical or administrative experience required.

 

Skills and Abilities

  • Remain flexible and adjust to situations as they occur.
  • Work in a fast-paced environment.

 

Computer Skills  

  • Operate a personal computer using Windows, Word, Excel, Outlook, and other standard office equipment.

 

Other Qualifications 

  • Be licensed to operate a motor vehicle in the United States.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Guest-Experience-Coordinator_R100112917

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodations to complete the application process may contact the Human Resourced Department (832)667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor