A-Z Guide

For more detailed information, please refer to the Accessibility Guide.

For more detailed information regarding special accommodations at Houston Livestock Show and Rodeo^TM, please click here.

For more detailed information regarding special accommodations at Houston Texans please click here.

NRG Park
One NRG Park
Houston, Texas 77054
Main Phone Number: 832-667-1400

Guests of NRG Park are not permitted to bring animals into the facilities. Exceptions are permitted for guide, signal or service animals to aid guests with disabilities and any animals integral to an approved event at NRG Park.

NRG Park strives to create a very positive environment for all guests. All guests entering NRG Park must wear a shirt and shoes for their safety. Guests wearing obscene, offensive or indecent clothing will not be permitted to enter. NRG Park reserves the right to determine what clothing is obscene, offensive or indecent without any liability.

The NRG Park Parking Department provides complimentary assistance service to guests experiencing automobile trouble, before, during and up to one hour after any event. For more information, please call 832-667-1400.

Some events may follow a clear bag policy.

Bag policies vary per event. More information on specific events can be found via the event page on our web Calendar, or by emailing guestexperience@nrgpark.com. Backpacks and large bags that exceed 11”x17” are not allowed. Necessary diaper bags and medical bags are subject to inspection before entry.

All Houston Texans games and NFL contracted events follow the NFL Clear Bag Policy. For more information regarding the Houston Texans NFL Clear Bag Policy, please visit here.

Handheld banners/signs are generally permitted at NRG Park facilities provided they are event related and in good taste (i.e, do not contain profane or offensive language or graphics). Banners/signs may not be commercial in nature or utilize wood, metal or similar types of materials for support. Banners and signs may not be affixed or hung anywhere in the facilities or displayed in a manner that obstructs guests' views of the event or facility signage. NRG Park management reserves the right to prohibit or remove banners/signs that do not meet these guidelines and may modify these requirements as necessary, including prohibiting banners/signs from certain events.

The main NRG Park Box Office is located inside Bud Light Plaza on the southside of NRG Stadium. The NRG Park Box Office is open for daily sales Wednesday through Friday from 10am CT to 5pm CT. The Box Office locations and hours may vary depending on event activity.

• For NRG Stadium events, the Box Office is located inside Bud Light Plaza on the southside of NRG Stadium. Additional Box Offices may be open depending on demand.
• For most NRG Arena events, the Box Office is located outside of NRG Arena close to the Blue Lot. Can vary depending on event.
• For NRG Center events, the Box Offices are located inside NRG Center close to the exhibit halls for the event.

Please visit the Plan Your Visit page to view additional information including box office parking and event specific hours.

Bud Light Plaza is located on the south side of NRG Stadium.

A camera policy is determined by each show, and therefore varies from event to event. Small, point and shoot cameras are allowed for Houston Texans and Houston Livestock Show & Rodeo^TM events. No audio or video recorders are allowed for any event.

Children two years of age and older will require a ticket to attend most events. Check event specific information for exceptions to this policy.

When a clear bag policy is in effect, NRG Park strongly encourages fans not to bring any bags, however, the following will be permitted: one clear plastic, vinyl, or PVC bag no larger than 12” x 6” x 12”, a one gallon clear plastic ziploc bag (or similar), or a small clutch purse no larger than 4.5” x 6.5”. All bags are subject to search.

All Houston Texans games and NFL contracted events follow the NFL Clear Bag Policy. For more information regarding the Houston Texans NFL Clear Bag Policy, please visit here.

NRG Park is committed to creating a safe, comfortable and enjoyable experience for all NRG Park guests. The following Code of Conduct is enforced at all NRG Park events. Behaviors and activities that may result in ejection from NRG Park include, but are not limited to, the following:

• NRG Stadium has a zero tolerance policy for unsafe, aggressive or violent actions by guests. Any guest acting in an unsafe, aggressive or violent manner will be immediately ejected from NRG Stadium.
• Unruly, disorderly, disruptive or illegal behavior (e.g., fighting, taunting, throwing objects or threatening gestures).
• Profane or offensive language.
• Intoxication or other signs of impairment related to alcohol consumption or drug use.
• Disruption to or interference with the progress of an event.
• Failure to follow the instructions of NRG Park personnel, law enforcement or posted signage.
• Possession of illegal or prohibited items. Please refer to the list of illegal or prohibited items for more information.
• Ticket reselling. Please refer to ticket reselling for more information.
• Unauthorized solicitation, vending or distribution of promotional materials. Please refer to solicitation/vending for more information.
• Destruction, defacing or damaging of NRG Park property.
• Any other conduct that endangers others or detracts from their enjoyment of an event.

Guests are encouraged to report any violation of the Code of Conduct to NRG Park personnel, security or law enforcement.

For NFL games, refer to the NFL Fan Code of Conduct provided here.

Certain areas of the NRG Park facilities are restricted areas and access requires either an official credential or ticket. We ask that guests please honor this policy. Guests entering restricted areas without official credentials or tickets will be escorted out of the restricted areas into unrestricted areas.

For directions and parking, please visit our Directions & Parking page for detailed instructions and a map.

Anyone violating NRG Park policy, the Code of Conduct or local, state or federal laws is subject to immediate ejection, without warning or refund (if applicable), as well as possible arrest and prosecution.

NRG Park ensures that all staff is properly trained in all emergency preparedness procedures. Designated team members have the primary duty of assisting and directing ADA guests to specific evacuation locations.

First Aid: Certified EMS services are available at all NRG Park events. First Aid stations are located in all facilities.

There are Guest Experience Booths located at each NRG Park facility. They are staffed with knowledgeable Guest Experience Representatives who will assist with any questions or concerns.

Guest Experience Booth Locations

NRG Stadium: 113,133,317,345,516,542

NRG Arena: 102

NRG Center: Subject to change per event

There are several hotels located within the cultural center and urban hub of Harris County that provide easy access to NRG Park. For more information, please contact the Greater Houston Convention and Visitors’ Bureau.

Guests must receive a confirmation email before coming to NRG Park to pick up any lost items to verify that the item has actually been turned in. Items are held for 30 days before they are disposed of or donated to an appropriate charitable organization. To request information on a lost item, please email lostandfound@nrgpark.com.

Please allow 24 hours for a response.

• NRG Stadium: Please report any lost items to any Guest Experience Booth located on the 100, 300 and 500 levels

Please contact the NRG Park Box Office if your ticket is lost or stolen. All lost tickets will be reported to NRG Park Security for monitoring. Providing as much information as possible about the lost/stolen ticket(s) will aid in monitoring.

NRG Park understands that many guests are allergic or sensitive to chemicals in aftershaves, colognes and perfumes. NRG Park requests that guests refrain from wearing artificial scents of any kind when attending events.

NRG Park is close to many nearby businesses and restaurants. Please view our Nearby Businesses Map or visit www.visithoustontexas.com to find a destination of your choice.

A Nursing Mothers Room is accessible via the Guest Experience Booth at Section 133 on the Field Level (Level 100) concourse.

For the safety concerns of patrons, NRG Park may refuse entry of individuals in possession of prohibited items including, but not limited to: sealed packages of any kind, bottles or cans, coolers or containers, outside food or beverage (Exceptions are made for medical reasons and children).

Courtesy of NRG, Inc. and for your convenience, phone-charging stations are located inside of all NRG Park facilities.

This is the official website of NRG Park in Houston, Texas. At nrgpark.com, we respect and protect the privacy of our customers and those who use our websites, products and services. You always have the opportunity to opt-out or change preferences in our non-transactional email messages to you by following a link in the footer of all non-transactional email messages. Our site and our products and services are not directed to persons under 13. We do not knowingly collect personally identifiable information from children under 13.

To read more about our privacy policy click here.

For the safety concerns of patrons, NRG Park may refuse entry of individuals in possession of prohibited items including, but not limited to: all weapons and firearms, all handguns, air horns, video recorders, audio recorders, professional camera equipment, photography lenses over 3” in length, whistles, noisemakers, sealed packages of any kind, bottles, cans, coolers, containers, fireworks, Frisbees, inflatable objects (beach balls, swim equipment, etc.), illegal substances, laser pointers/pens, outside food or beverage (Exceptions are made for medical reasons and children), remote controlled cars, Hoverboards, UAVs, Drones, binocular cases and camera cases. This list is in no way exhaustive, and other items may be prohibited at the sole discretion of NRG Stadium Management.

The Houston Metro and its METRO Rail operate various routes near and around NRG Park. The Houston Metro and METRO Rail are viable transportation options for NRG Park Events. Metro Rail guests should exit the rail and enter gate 2 at NRG Park stop off Fannin. METRO offers 100% accessibility and provides paratransit via METRO Lift for guests with disabilities. For more information about these services, please call: 713-225-0119. To learn more, visit https://www.ridemetro.org/riding-metro/houston-attractions/nrg-park

NRG Park facilities have a No Re-Entry Policy, unless otherwise posted. Once you exit a facility, you will not be permitted to return.

All ticket sales are final with the exception of canceled events. Guests wanting to return tickets for canceled events must do so at their point of purchase. Additional information surrounding refunds will be provided by the NRG Park Box Office or event promoter. Please check the NRG Park website, promoter website, the NRG Park social channels, or your email for additional information if your event has been canceled.

NRG Park is committed to guest safety offering various security procedures and checkpoints.

Security Checkpoints: All items allowed into NRG Park facilities are subject to inspection. Backpacks and large bags that exceed 11”x17” are not allowed. Necessary diaper bags and medical bags are subject to inspection before entry. Lockers and storage areas are not available for most events.

NRG Park is committed to guest safety offering various security procedures and checkpoints.

Security Checkpoints: All items allowed into NRG Park facilities are subject to inspection. Backpacks and large bags that exceed 11”x17” are not allowed. Necessary diaper bags and medical bags are subject to inspection before entry. Lockers and storage areas are not available for most events.

Prohibited Items: For the safety concerns of patrons, NRG Park may refuse entry of individuals in possession of prohibited items including, but not limited to: video or audio recorders or similar devices, professional camera equipment or lenses over 12” in length, laser pointers, weapons/firearms, air horns/whistles or other noisemakers, sealed packages of any kind, bottles or cans, coolers or containers, fireworks, inflatable objects, outside food or beverage (Exceptions are made for medical reasons and children) No remote controlled vehicles, including cars and unmanned aircraft (drones), are authorized to operate on NRG Park property.

Emergency Evacuation Procedures: NRG Park ensures that all staff is properly trained in all emergency preparedness procedures. Designated team members have the primary duty of assisting and directing ADA guests to specific evacuation locations. First Aid: Certified EMS services are available at all NRG Park events. First Aid stations are located in all facilities.

Disorderly Conduct: NRG Park strives to create enjoyable environments for all guests. Any guest not complying with NRG Park policies or local, state and federal laws is subject to ejection. Your ticket to an event is a revocable license. The ticket bearer must abide by facility and governing regulations. A guest creating a nuisance, disturbance or interruption for other guests shall be warned first to correct behavior. Recurring disorderly conduct shall be cause for ejection from NRG Park.

Bag Policy: Bag policies vary per event. More information on specific events can be found via the event page on our web Calendar, or by emailing guestexperience@nrgpark.com. Backpacks and large bags that exceed 11”x17” are not allowed. Necessary diaper bags and medical bags are subject to inspection before entry. All Houston Texans games and NFL contracted events follow the NFL Clear Bag Policy. For more information regarding the Houston Texans NFL Clear Bag Policy, please visit here.

NRG Park facilities are smoke free. Smoking is not permitted in public areas of the building. Designated smoking areas are located outside each facility. Electronic cigarettes are not permitted inside NRG Park facilities during Houston Texans events.

Unauthorized soliciting, collecting of contributions or signatures, vending, distribution of flyers or other promotional/advertising materials on NRG Park premises (including the facilities, parking lots, common areas, internal streets and sidewalks) is strictly prohibited and may result in confiscation of materials by law enforcement and ejection from NRG Park or arrest, as appropriate.

Tailgating is allowed in all NRG Park parking at all Houston Texans football games or at the discretion of the management. Port-A-Cans, trash dumpsters and ash bins are available in every parking lot. All tailgaters must use these responsibly.

The following rules must be followed to tailgate in the lots:

• Parking lots will open 4 hours prior to kickoff for the Houston Texans and at the discretion of management for all other events.
• You must purchase from the parking cashier or in advance additional spaces used to accommodate oversized vehicles or additional space for tailgating.
• Parking is first come/first served; saving of spots will not be permitted.
• Gates to NRG Stadium will open 2 hours prior to kickoff for the Houston Texans and at the discretion of management for all other events.
• Tailgating will be limited to the parking spot and space directly behind or in front of each vehicle, whichever is adjacent to the drive lane, but not blocking the lane. You may not tailgate beyond the blue lines marked in the drive lane.
• Each valid parking receipt/hangtag is good for one 8’x16’ parking spot.
• Fans can purchase one additional parking space/hangtag for the additional tailgating area (subject to availability).
• RV’s will need to purchase a minimum of two parking spots and need to park in designated RV areas in each lot. You will need to purchase additional spaces for canopies.
• Barbeques in tow will need to purchase an additional space and be able to provide receipts upon request.
• Open flames are allowed but guests must extinguish flames before entering NRG Stadium.
• For safety purposes, all tents, chairs, etc. must be put away prior to kickoff.
• Large balloons are not permitted as decoration.
• The use of golf carts, bikes and scooters are strictly prohibited.
• Music should be kept to a minimum.
• NRG Park will conform to all Texas Alcoholic Beverage Commission laws, including the section that prohibits the public consumption of alcoholic beverages outside of licensed areas on Sundays prior to 10:00 a.m. Violation of state law could result in arrest or citation. NRG Park urges you to drink responsibly and never drink and drive.
• Please observe and obey the parking attendants and police when parking your vehicle.
• You must park as directed by the parking attendants. Vehicles will be parked systematically, stall by stall, row by row, regardless of the occupancy status of the lot. Failure to park as directed can result in termination of your parking privileges.
• Blocking or saving parking spaces is prohibited. Fans who wish to tailgate together must arrive together.
• Overnight parking is not allowed, unless authorized by management.
• Fire Extinguisher: Minimum rating of 2-A:10-B:C Must be fully charged and available at all times.
• Charcoal: Must be match-light or quick-light type of charcoal. Use of lighter fluid is strictly prohibited. Provide a metal pan under the B-B-Q pit to prevent ashes from falling onto the ground. Deposit coals in the orange containers provided. Do not throw trash in the ashbins.
• Propane: Ensure connections are tight to prevent leaks. Drippings from gas grills must not fall onto the ground.
• Trash: Keep area clear of trash. Avoid allowing trash to accumulate around B-B-Q pits. Deposit trash in green dumpsters, not in orange ash containers.
• Pit Safety: Keep combustible materials at least three (3) feet away from pits. Placement of pits should be such that passersby cannot come into contact with the pit. Watch for children playing in the area. Do not leave burning pits unattended. DO NOT PLACE HOT PITS OR COALS UNDER VEHICLES. ALLOW TIME FOR PITS TO COOL.
• Generators: Use of Generators is allowed; however, fuel must be stored in (UL) approved metal safety cans with spring-loaded lid and flashback guard.

A valid ticket for the event is required for admittance to NRG Park facilities unless otherwise indicated. An event ticket is a revocable license that may be revoked without refund for noncompliance with NRG Park policies or local, state or federal laws.

The resale or attempted reselling of NRG Park admission tickets on NRG Park property is strictly prohibited. Anyone that has purchased tickets from a third-party seller not authorized to sell tickets at NRG Park will need to contact the third-party from which they have purchased if they experience issues with tickets.

If a customer’s delivery option is will call, there will be a dedicated window for will call pickup at the NRG Stadium Box Office. A valid picture I.D. and the credit card used to purchase the tickets will be required before releasing the tickets. Please check an event’s specific information for pickup location, times, and availability. Guests are not permitted to pick up tickets under another name without proper written authorization. Guests are not permitted to leave tickets at will call for anyone. The Box Office will not accept tickets to be left at will call.